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When you used the ZayHi card to dial aboard, Have you press 001,
007, 008, 009 or not ?
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When you used the ZayHi card to dial aboard, you have not to press 001,
007, 008 or 009. The dialing pattern to the destination number is:
COUNTRY CODE + CITY CODE + DESTINATION NUMBER
For Example If you would like to call a HAWAII number
987-6543
You should dial 1 + 808 + 9876543 + # |
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How to Top Up ? |
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Dial ZayHi Access Number
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0-2554-1000 from Greater Bangkok Area
038-277-100 from Chonburi and Eastern Region
053-122-500 from Chiang-Mai and Northern Region
076-380-500 from Phuket and Southern Region
Local call charges to these access number will be charged
by your
phone operators.
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Press 2 for English.
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Enter the old ZayHi Card Number 12 digits follow by #.
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Press 21 follow by #.
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Enter the new Top Up Card Number follow by #
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How to Register the number Registration Service ? |
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You can conveniently make a call without entering the Card Number in the
next
call with quick dial which is a service by simply register the Card
Number with
your telephone number(s).
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Dial ZayHi Access Number
- 0-2554-1000 from Greater Bangkok Area
038-277-100 from Chonburi and Eastern Region
053-122-500 from Chiang-Mai and Northern Region
076-380-500 from Phuket and Southern Region
Local call charges to these access number will be charged
by your
phone operators.
- Press 2 for English.
- Enter the old ZayHi Card Number 12 digits follow by #.
- Press 22 follow by #.
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Press 1 th register and press 1 again to confirm registration.
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When ZayHi Card wil be expired ? |
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The Zayhi Card is valid within 12 months after the first usage or will be
expired within the date of expiration appears on the card. In some case,
if the
user has topped up the new card to the old card. The expiration
date will be
counted from the top up date.
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Is ZayHi card already includes VAT ? |
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The ZayHi card already includes VAT 7 % in the card but does not include
the
rate to call to each country. Calls shall be rounded up to the next 60
second
incremental with one minute minimum per call.
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How to Cancel Registration ? |
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Dial ZayHi Access Number
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0-2554-1000 from Greater Bangkok Area
038-277-100 from Chonburi and Eastern Region
053-122-500 from Chiang-Mai and Northern Region
076-380-500 from Phuket and Southern Region
Local call charges to these access number will be charged
by your
phone operators.
- Press 2 for English.
- Press 22 follow by #.
- Press 1 to cancel and press 1 again to cancel registration.
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When the user has already registered but can not remember
the
card number (additional case : destroyed card or card lost or can
not read
the card number on their card) Can they ask for the card number ?
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The user can ask for the card number in the case that they have
already registered the card number on their phone, or in some case
if they have not, the user could tell how many recent balance in their card
now or which destination number the user always make the call to
customer support at 0-2576-1959
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Can the user return the card if it already in used ? |
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Could not return and no refundable.
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Why the system is often to disconnect while the user
calling to the mobile phone on aboard or, why the international call to
mobile
phone is dropped for sometimes ?
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Because in some destination number, the
unavailability of the mobile
signal in some the destination countries or
depending on the mobile
operator’s technology that compatible with the VoIP.
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